We have a vast inventory of spare parts for our vintage timepieces and in many cases we can service your vintage watch; such service carries a limited 6 months warranty. However, in some instances spare parts may no longer available. As a first step, please e-mail us the movement number of your watch (any qualified watchmaker can open the watch for you and provide you with this number which is etched upon the actual watch movement). We will send that information to our factory in Switzerland where all vintage repairs are handled and ask that they check their inventory for spare parts for your particular watch. Upon confirmation that spare parts are available, please proceed as follows:
Please package your watch carefully (do not send the watch box) and insure the shipment. We recommend that you send your watch FEDEX, UPS, DHL or the Postal Service (any carrier which will require a signature to show that the delivery was received). You may wish to contact the appropriate tax and customs regulatory agency for your region to confirm that your package complies with local laws. Please include a letter detailing the problem that you're experiencing with the watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail).
Once the timepiece is received in Switzerland, we will prepare an estimate of the cost of repair; this estimate will be sent to you for your approval. All repair work is performed on a prepayment basis. Upon receipt of your signed approval repairs will commence. Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.