Frequently Asked Questions

What is the recommended service interval for my watch?

We recommend that your timepiece be serviced every 3 to 5 years.  The interval between services is influenced by several factors, including frequency of use and climate.  A watch that is worn daily experiences more wear and tear on the movement parts and may require service closer to the 3 year interval, while a watch that is worn on special occasions may require service closer to the 5 year interval.

Who is authorized to service my watch?

Only an authorized Ulysse Nardin Service Center should service your timepiece.  In the event that your watch has service performed by a non-authorized watch technician in any location other than those listed on our website we will not honor any service guarantee/warranty.

 

What is included in a complete overhaul?

  • Dismantling, cleaning, assembly, oiling of the watch movement
  • Repair or replacement of worn or damaged movement parts
  • Timing and accuracy corrections as per Ulysse Nardin standards
  • Casing and checking of the various functions
  • Replacement of crown, push-buttons, gaskets, (if applicable)
  • Restoration of water resistance to factory specifications
  • Refurbishment of case and bracelet to factory specifications

What is the cost for an overhaul?

It is recommended that your Ulysse Nardin timepiece is serviced every 3-5 years. The price list (pdf file for downloading) provides a guideline for a complete overhaul.

Prices shown are maximum Public Prices including Swiss VAT (8.00%). These prices relate to complete standard, routine services only. Prices quoted in Swiss Francs (CHF) valid as from January 15th, 2011.

 

What is water-resistancy?

Our watch cases and their components are assembled to provide water-resistancy to the depth indicated on the case.  All crystals, crowns, pushers, bezels and caseback are fitted with gaskets to enhance this feature.

I wear my watch diving and swimming - how often should I have it tested for water-resistancy?

If you wear your watch regularly for diving and/or swimming a water-resistancy test is recommended on a yearly basis.

What is the repair warranty?

We will guarantee the service for 12 months under our limited repair warranty.  This warranty covers all the parts installed and the work performed at the time of service.

I’m going to send my watch in for service. Are there any special instructions?

Please package your watch carefully (do not send the watch box) and insure the shipment.  We recommend to send the watch by FEDEX, UPS, DHL or Postal Service (any carrier which will require a signature to show/prove that the delivery was received). You may wish to contact the appropriate tax and customs regulatory agency for your region/country to confirm that your package complies with local laws. Please include a letter detailing the problem that you're experiencing with the watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail).

Do not hesitate to contact your Service Center or the Ulysse Nardin Head Office After Sales Department if in doubt regarding special shipping instructions and tax information.

Upon receipt of your timepiece, our watchmakers will examine it and an estimate of the cost of repair will be prepared and sent to you for your approval.  All repair work is performed on a prepayment basis.  Upon receipt of your signed approval repairs will commence.  Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.

I have an older Ulysse Nardin watch that I am interesting in learning about. What information do you need to search the archives?

We will be glad to search our archives for you. Our archives are based upon movement number and we will need the following information from you:

  1. Digital images of the watch (front and back)
  2. Digital images of the movement
  3. Movement number – this number is etched on the actual movement itself and you will need to take the watch to a qualified watchmaker who can uncase the movement and provide you with the number

You can e-mail us the information and we will perform an archival search on your behalf.

How do I find out how much my vintage watch is worth?

You may wish to contact either Sotheby’s or Antiquorum auction houses, both of which have horologists on staff that can perform an appraisal on your behalf.

I have an older Ulysse Nardin watch that I would like to send in for service – what do I do?

We have a vast inventory of spare parts for our vintage timepieces and in many cases we can service your vintage watch; such service carries a limited 6 months warranty.  However, in some instances spare parts may  no longer available.  As a first step, please e-mail us the movement number of your watch (any qualified watchmaker can open the watch for you and provide you with this number which is etched upon the actual watch movement).  We will send that information to our factory in Switzerland where all vintage repairs are handled and ask that they check their inventory for spare parts for your particular watch.  Upon confirmation that spare parts are available, please proceed as follows:

Please package your watch carefully (do not send the watch box) and insure the shipment.  We recommend that you send your watch FEDEX, UPS, DHL or the Postal Service (any carrier which will require a signature to show that the delivery was received).  You may wish to contact the appropriate tax and customs regulatory agency for your region to confirm that your package complies with local laws.  Please include a letter detailing the problem that you're experiencing with the watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail).

Once the timepiece is received in Switzerland, we will prepare an estimate of the cost of repair; this estimate will be sent to you for your approval.  All repair work is performed on a prepayment basis.  Upon receipt of your signed approval repairs will commence.  Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.

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